TASK OVERVIEWSUBMISSIONSEVALUATION REPORT
SUPPORTING DOCUMENTS
COMPETENCIES
1. Leadership Concepts and Theories
The graduate evaluates leadership practices that support accountability and integrity within an
organization.
2. Systems Theory and Change Theory
The graduate relates systems theory and change theory to the design, delivery, and evaluation of
healthcare.
3. Role Development and Effective Interprofessional Teams
The graduate analyzes effective leadership strategies within the context of the interprofessional
team.
4. Business and Economic Principles and Practices
The graduate identifies the impact of business and economic principles and practices, and
regulatory requirements on the provision of healthcare.
5. Contemporary Healthcare Leadership Issues
The graduate analyzes the impact of contemporary healthcare trends and practices on the
delivery of healthcare.
INTRODUCTION
Healthcare is a complicated system that includes unique economic processes, regulatory
requirements, and quality indicators that are not found in traditional business settings. Therefore,
developing unique skill sets relating to organizational leadership and interprofessional team
development is essential for leaders within the healthcare industry at any level. As the complexity
within the healthcare industry increases, it is important to understand the comprehensive
approach to patient care management across the continuum and how the concepts of organizational leadership and team development support leaders in creating a patient-centric
environment.
The purpose of this assessment is to provide a framework through which you can experience
and understand the unique leadership concepts within healthcare and understand the
implications of business and regulatory requirements in providing patient-centered care. You will
use a system theory or a change theory, self-assessment tools, and team development concepts
to design a strategy to increase patient-centered care. Using leadership concepts and theories,
you will ensure a sustainable model of healthcare delivery throughout the changing healthcare
system that considers future trends, evidence-based practice, and regulatory expansion.
For this assessment, you will use the attached “Patient-and Family-Centered Care
Organizational Self-Assessment Tool,” to analyze how patient- and family-centered the
healthcare setting is. This form will guide you in evaluating this healthcare setting for strengths
and weaknesses in patient-centered care attributes. Based on your analysis, you will create a
strategy to improve patient-family-centered care.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the
submission and no more than a 10% match to any one individual source can be directly quoted
or closely paraphrased from sources, even if cited correctly. An originality report is provided
when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed
criteria that will be used to evaluate your work. Each requirement below may be evaluated by
more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions
of the course.
Professional Communications is a required aspect to pass this task. Completion of a spell check
and grammar check prior to submitting your final work is strongly recommended.
Note: Any information that would be considered confidential, proprietary, or personal in nature
should not be included. Do not include the actual names or other personally identifiable
information of people or stakeholders involved. Fictional names should be used. Also, agencyspecific data, including any financial information, should not be included but should be addressed
in a general fashion as appropriate.
A. Analyze how business practices, regulatory requirements, and reimbursement impact patient-family-centered care within a healthcare organization.
B. Complete the attached “Patient-and Family-Centered Care Organizational Self-Assessment
Tool” (PFCC) for a healthcare organization.
Note: The PFCC tool is a subjective tool used to assess the organization you have chosen.
1. Describe the healthcare setting you used in the PFCC.
Note: Please include the type of facility, the services provided by the facility and the diverse
ethnic groups cared for by the facility.
2. Using the completed PFCC tool, describe the strengths and weaknesses of the organization
for each domain.
C. Identify one area of improvement from the weaknesses identified in part B2.
1. Create a strategy to increase patient-centeredness in the organization by addressing the
weakness from part C.
a. Discuss how you would apply either system theory or change theory in the development of
your strategy to address the chosen weakness.
Note: The strategy should include the development of a multi-disciplinary team and how patientfamily centered care can be improved.
2. Discuss the financial implications of implementing this strategy.
3. Discuss the methods you will use to evaluate the effectiveness of your strategy.
D. Create a multidisciplinary team by identifying the following:
• potential members that will assist you in implementing the identified strategy
• The role of each team member
1. Discuss how cultural diversity within the team supports patient-centered, culturally competent
care.
2. Using one of the leadership theories below, discuss the leadership style you would utilize in
developing your team:
• transactional leadership
• transformational leadership
• emotional leadership
• traditional leadership
3. Discuss how the team will work together to implement the strategy to address the weakness
identified in part C1.
4. Describe how the team will communicate the identified strategy and intended outcomes to the
healthcare organization.
5. Describe a specific tool you could use to develop the team’s self-assessment skills.
E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is
quoted, paraphrased, or summarized.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav,
mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
ARTICULATION OF RESPONSE (CLARITY, ORGANIZATION, MECHANICS):
NOT EVIDENT
The candidate provides unsatisfactory articulation of response.
APPROACHING COMPETENCE
The candidate provides weak articulation of response.
COMPETENT
The candidate provides adequate articulation of response.
A. BUSINESS PRACTICES :
NOT EVIDENT
The analysis of how business practices, regulatory requirements, and reimbursement impact
patient-centered care is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The analysis does not include how business practices, regulatory requirements, or
reimbursement impact patient-centered care within a healthcare organization.
COMPETENT
The analysis includes how business practices, regulatory requirements, and reimbursement
impact patient centered care within a healthcare organization.
B. SELF-ASSESSMENT TOOL:
NOT EVIDENT
The completed PFCC is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
Not applicable.
COMPETENT
The PFCC is complete.
B1. SETTING DESCRIPTION:
NOT EVIDENT
The description of the healthcare setting is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The description is missing information about the healthcare setting used for the PFCC, including
the population served, facility type, or the community. The description may be unclear or may
contain some information that is impractical or illogical.
COMPETENT
The description thoroughly depicts the healthcare setting used for the PFCC, including the
population served and facility type. The description is clear and logical.
B2. STRENGTHS AND WEAKNESSES:
NOT EVIDENT
The description of the strengths and/or weaknesses for each domain is not provided or is
fundamentally unacceptable.
APPROACHING COMPETENCE
The description is missing at least one strength and/or weakness of the healthcare organization
for at least one domain. Or the description does not use the completed PFCC. The description
may be unclear or may contain some illogical information about the strengths or weaknesses.
COMPETENT
The description precisely identifies the strengths and/or weaknesses of the healthcare
organization for each domain using the PFCC. The description is clear and logical
C. AREA OF IMPROVEMENT:
NOT EVIDENT
The identification of 1 area of improvement is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The identification area of improvement is not relevant to the weaknesses identified in part B2.
The selection may be unclear or contain information that is impractical or illogical.
COMPETENT
An area of improvement is identified from the weaknesses identified in part B2. The selection is
presented clearly and is logical.
C1. IMPROVEMENT STRATEGY:
NOT EVIDENT
The strategy to increase patient-centeredness is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The strategy is missing information about how patient-centeredness could be increased, the
strategy is not relevant to the PFCC tool, or the strategy does not focus on improving the
identified weakness.
COMPETENT
The strategy includes how patient-centeredness could be increased, the strategy is relevant to
the PFCC tool, and the strategy focuses on improving the identified weakness.
C1A. SYSTEM OR CHANGE THEORY :
NOT EVIDENT
The description of how the candidate would apply a strategy using system or change theory is
not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The description is missing information about how the candidate would apply the strategy. Or the
description does not include how the strategy would address the chosen weakness. Or the
description does not use either system theory or change theory.
COMPETENT
The description includes how the candidate would apply the strategy. The description includes
how the strategy would address the chosen weakness. The description uses either system
theory or change theory.
C2. FINANCIAL IMPLICATIONS:
NOT EVIDENT
The discussion of financial implications is not provided or is fundamentally unacceptable.
APPROACHING COMPETENCE
The discussion is illogical or unrelated to the strategy or is missing information about how the
financial implications may impact the organization.
COMPETENT
The discussion precisely addresses the financial implications that the strategy may have on the
organization
C3. METHODS:
NOT EVIDENT
The discussion of the methods used to monitor the effectiveness of the strategy is not provided
or is fundamentally unacceptable.
APPROACHING COMPETENCE
The discussion is illogical or is missing information about how the methods will be used to
evaluate the effectiveness of the strategy in increasing patient-centered care.
COMPETENT
The discussion is logical, and clearly addresses how the methods will be used to evaluate the
effectiveness of the strategy in increasing patient-centered care.
D. MULTIDISCIPLINARY TEAM:
NOT EVIDENT
The identification of team members and their specific roles is not provided or is fundamentally
unacceptable.
APPROACHING COMPETENCE
The identification of the multidisciplinary team members and their specific roles on the team in
assisting in implementing the strategy is unclear or unrelated to the strategy.
COMPETENT
The identification of the multidisciplinary team members and their specific roles on the team in
assisting in implementing the strategy is relevant and logical.
D1. TEAM DIVERSITY :
NOT EVIDENT
The discussion of the importance of cultural diversity within the team is not provided or is
fundamentally unacceptable.
APPROACHING COMPETENCE
The discussion of the importance of cultural diversity within the team is missing information about
representation or about how cultural diversity within the team supports patient-centered,
culturally competent care.
COMPETENT
The discussion logically addresses the importance of cultural diversity within a team, including
representation and including how cultural diversity within a team supports patient-centered,
culturally competent care.
D2.LEADERSHIP THEORIES :
NOT EVIDENT
The discussion of the leadership style utilized to develop the team is not provided or is
fundamentally unacceptable.
APPROACHING COMPETENCE
The discussion of the leadership style utilized in developing the team is missing information
about the chosen leadership theory or is missing information about how the leadership style is
relevant to implementing the identified strategy.
COMPETENT
The discussion of the leadership style utilized in developing the team uses one of the given
leadership theories and is relevant to implementing the identified strategy.
D3. IMPLEMENTATION OF STRATEGY:
NOT EVIDENT
The discussion of how the team collaboratively implements the strategy is not provided or is
fundamentally unacceptable.
APPROACHING COMPETENCE
The discussion of how the team will collaboratively implement the strategy is illogical or does not
include how the team will work together or is not relevant to the weakness identified in the PFCC.
COMPETENT
The discussion clearly identifies steps to collaboratively implement the strategy, including team
member and individual responsibilities, and is relevant to the weakness identified in the PFCC.
D4. COMMUNICATION TO ORGANIZATION:
NOT EVIDENT
The description of how the team will communicate the strategy and outcomes is not provided or
is fundamentally unacceptable.
APPROACHING COMPETENCE
The description is unclear or is missing information about how the team will communicate the
strategy or intended outcomes to the organization.
COMPETENT
The description of how the team will communicate the strategy and intended outcomes to the
healthcare organization is logical and clear.
D5. TOOLS FOR THE TEAM:
NOT EVIDENT
The description of the self-assessment tool for the team is not provided or is fundamentally
unacceptable.
APPROACHING COMPETENCE
The description of the specific tool is unrelated to or is missing information about how the tool will
help the team develop self-assessment skills.
COMPETENT
The description of the specific tool is provided and identifies how the tool will help the team
develop self-assessment skills.
E. SOURCES:
NOT EVIDENT
The submission does not provide in-text citations and references according to APA style.
APPROACHING COMPETENCE
The submission includes in-text citations and references but does not demonstrate a consistent
application of APA style.
COMPETENT
The submission includes in-text citations and references and demonstrates a consistent
application of APA style.
SUPPORTING DOCUMENTS
Patient-and Family-Centered Care Organizational Self-Assessment Tool.pdf
References
https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessmenthttp://www.currentnursing.com/nursing_theory/change_theory.html
https://admin.writerbay.com/orders_available?subcom=detailed&id=313568468 23/25
http://flushinghospital.org/generalInformation/hfacts.html
IHI.gov (n.d.).Person- and Family-Centered Care. Retrieved from
http://www.ihi.org/topics/PFCC/Pages/default.aspx
Jointcommission.org (n.d.)The Joint Commission. Retrieved from
https://www.jointcommission.org/about_us/about_the_joint_commission_m
ain.aspx
https://www.medicare.gov/hospitalcompare/linking-quality-to-payment.html
https://www.mindtools.com/pages/article/transformational-leadership.htm
http://www.modernhealthcare.com/article/20141218/NEWS/312189995
https://www.verywell.com/the-myers-briggs-type-indicator-2795583
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