Archive for category: Business paper

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For this assessment task, you are required to identify and visit a service establishment offering highcontact services. This may include, but is not limited to, accommodation properties, tour operators, travel agents, airlines, cruises, food and beverage outlets, spa centres, and entertainment establishments. As a mystery shopper contracted by a market research company, the purpose your visit is to consume or utilise the service first-hand, and evaluate the service quality and satisfaction resulting fromyour experience. You are expected to apply the SERVQUAL Model to guide your mystery shopping exercise.

A survey has been designed as a tool for evaluation, as seen in Appendix 1 below. BUS301_Assessment Brief 1_Individual Report_Week 6 Page 2 of 8 Based on the outcome of your evaluation, propose two recommendations that can be implemented to improve service quality and customer satisfaction of the service firm. You are encouraged to apply relevant theories and concepts of services marketing to support your proposition (e.g. the 7Ps of services, the characteristics of service, the Flower of Service Model, the Consumer Decision Making Process, value creation and co-creation, etc.). The proposed recommendations must be logical, feasible and detailed from a services marketing perspective. Your evaluation and proposed recommendations should also be supported by credible academic and industry references. This will demonstrate depth of knowledge, thus understanding in the topic area.

The paper should be talked on SAR health care company, this company will change its plan, workplace and reducing the number of staff. there are 4 tasks should be analyzed by the advanced writer, below, the details of these tasks: Assessment task details and instructions For this task you should consider yourself a management consultant who has been recruited by a company (see the case detailed below) to advise them on how to implement a planned change. TASK A) Read the case study below: SAR Health Services (SARHS) are part of a multi-national enterprise based in Switzerland. They supply sophisticated diagnostic equipment to hospitals across Europe and have recently entered new marks in Asia. SARHS’s relationship with its customers is based on high trust, high quality products and in Europe on 24/7 servicing. The company employs around 3000 staff, consisting of technicians, production, office staff (sales, marketing, distribution) managers and drivers. SARHS puts particular emphasis on environmental education through staff training and induction. New staff receive a half-day session on sustainability. In addition, monthly departmental meetings in head office include a ‘green slot’ where updates and activities regarding environmental sustainability are discussed. The organisation also runs an internship, which has proved to be a useful source of ideas regarding green initiatives. The company has gone through two reorganisations in the last 3 years. The most recent involved shifting from a functional to a matrix structure. Managers however, have complained that this last structural change confused authority and responsibility relationships. Due to pressure on equipment budgets for healthcare organisations, and increasing competition, SARHS senior management team is aware that it has to find ways of reducing operating costs. A decision has been taken to close one production site (Site A) and consolidate operations at another (Site B), some 100 miles away, in 6 months’ time. During this time site B will be redesigned, including the development of an ‘open plan’ office, which it is expected will reduce energy costs. It is anticipated that the overall number of office and production staff will be reduced by 5 -8%, but technical and sales staff numbers are expected to remain the same. ** The management’s aim is to decrease the company’s carbon foot print by a third by 2022. A number of green initiatives are also planned to reduce costs, including: Recycling and waste reduction Encouragement to recycle by putting lids on waste bins to make recycling easier and providing recycling bins to customers Transport initiatives Company drivers are to be provided with training in fuel efficient driving, with a bonus of 100 Euros twice a year for those who are found to be fuel efficient. Home based working will also be introduced for the entire sales team, who will only attend the Site B office for monthly meetings. To be successful, the relocation and proposed green initiatives need to be fully supported by all staff. Unfortunately, began to hear rumours about the planned changes. As a result, the Managing Director brought forward his formal announcement and held a briefing meeting for staff. Having now heard about the plans formally there is a fair degree of anger and concern amongst the workforce, with remarks from production staff such as “we’ve only just got over the last change and now I might have to move” and “it’s going to cost me money to travel, that’s effectively a wage cut” being typical. Some sales reps are however happy about the idea of being home-based, as this will cut down their overall travel. Re **: You are not expected to understand and discuss redundancy or consultation. B. Write a management report of 3,000 words (plus or minus 10%, not including the reference list) which draws on theory and addresses the following: 1. Identify the factors that the management team might wish to consider before going ahead with their plan.

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1. Read Chapter 12 and 13 of the textbook (Yukl’s) 2. Read: – Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003). Predicting unit performance by assessing transformational and transactional leadership. Journal of applied psychology, 88(2), 207. – Van Dierendonck, D. (2011). Servant leadership: A review and synthesis. Journal of management, 37(4), 1228- 1261. Complete a reflection report: (Please add the page number with in-text citation) All writing assignments should follow the APA 6th style. Use Chapter 12, 13 and Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003) for the report. Reflection report should consist of two sections: 1) what interests you the most (key learning points), and 2) why? I underlined ‘why’ because it should reflect your own, unique experiences and perspectives. In each learning point, please make sure to identify which assigned article/book chapter you indicate using APA formatting (please include at least three of the assigned readings– can be either book chapter or article). Each report should be at least one page in length and single-spaced (don’t forget to insert your name and submission date on the top of the report). Information about me: I served in the U.S. Army for 23 years as a Human Resources Specialist, Manager, and Senior Human Resources Manager. I’m retired from the military and currently work as a Workforce Development Specialist for the State of Louisiana. My role is to conduct outreach to employers and engage in advocacy efforts with hiring executives to increase employment opportunities for veterans and encourage the hiring of veterans. I conduct presentations that include employers, Human Resource (HR) professionals, Hiring Managers and Supervisors on recruitment, hiring and retention strategies for qualified veterans and disabled veterans. My motivation for this field of study is to develop the knowledge and expertise of identifying performance gaps and developing procedures of streamlining processes to help my organization to effectively manage and improve daily operations. I’m aspiring to become the Executive Director of the Office of Workforce Development at the Louisiana Workforce Commission within the next five years. The knowledge obtain through this program has equipped me with the necessary skills to accomplish my goals.

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‘Much time and effort has gone into the harmonisation of substantive areas of commercial law. However, apart from one or two notable exceptions, such instruments have been conspicuous failures. The fact is that individual states should be allowed to compete for legal business….. If there has to be interference by international actors, it should be focused on harmonising conflict of law rules dealing with choice of law, jurisdiction and enforcement of foreign judgments. This is the only way certainty can be achieved.’ Discuss. Format: Font Size: 12 Point Font Type: Times New Roman Line Spacing: 1.5 Left and right hand margins: 1.25” Top and bottom margins: 1”