The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better
management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.
Course Outcomes Completion of this assignment enables the student to meet the following course outcomes.
CO1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the
oversight and accountability for care delivery in a variety of settings. (PO2)
CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO7)
CO6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO7)
CO7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice
improvements that will improve the quality of healthcare delivery. (PO2 and PO3)
Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and
Conflict Resolution, pp. 324-333. Watch tutorial below.
Write a 5-7 page paper (not including the title or References pages). Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain. Cite the course textbook and two scholarly sources.
Book: Leadership and management for nurses
Author: Anita Finkelman