Archive for category: Business paper

Parameters and guidelines for the term paper are as follows: • Select an organization, e.g., a corporation, company, firm or association (ideally, an organization which you have some interest in joining) for in-depth analysis of their sales and customer services. • The term paper should be at least 1,500 words with at least 3 scholarly references in addition to your eText for a minimum of 4 total references. Please keep in mind that the word count requirements point out the minimum amount of effort that should be put into the paper. Word count isn’t everything because quality of writing and research matters as well,butitisanindicationofthequantityofeffortputintotheassignment. Notethatword count does not include title, abstract, or reference pages. Not following this requirement will significantly impact the grade. • Use scholarly peer-reviewed references rather than websites. Scholarly references are generally more credible and make a more persuasive argument. Non-academic websites are not typically recommended for academic writing. While most of the information generally is correct, it is not always reliable because anyone can change the content, bias is often present, and it is not peer-reviewed. For example, it’s best not to use news websites, Wikipedia, investopedia.com, about.com, smallbusiness.chron.com, huffingtonpost.com, 17 MGT 2268 – Sales and Customer Service ehow.com, forbes.com, cnn.com, online encyclopedias, or similar non-academic websites. Articles in these types of websites are written by reporters or individuals who may or may not be experts in the field, and consequently may have incorrect or biased information. Instead, it adds much more credibility to use the class eText, other related textbooks, and peer-reviewed articles, i.e. scholars have analyzed and evaluated the content for accuracy, quality, and reliability. Be sure to use the university library to help you find these types of scholarly references. The library has a setting in database searches that allow you to search for peer-reviewed articles only. • It is acceptable to use a company website for research, say for example if you are researching Apple, it’s ok to use www.apple.com to describe their mission, strategy, financials, etc. • The Term Paper should be well organized and encompass the above subject and content guidelines, and an electronic copy of the project should be submitted via Turnitin. • PowerPoint: A 10-12 slide (not including title or reference slides) PowerPoint presentation is a required component of the research project. The PowerPoint should be focused on an audience of your choice that brings out the key points in your Term Paper. You may use the same ideas and wording as in the Term Paper. For example, you may choose to present to an audience of customer service representatives on how to improve their customer service techniques. Slides should not have more than 50 words of text and should focus on using pictures, media, large fonts, etc. to be visually appealing and make a persuasive case. You should include at least 50 words in the speaker notes for each slide with the exception of title and reference slides, which do not require speaker notes. Speaker notes are the words you would say to the audience for each respective slide and go below the actual slide where PowerPoint shows the phrase, “Click to add notes.” The PowerPoint requires at least 3 references, which should be in APA-format, i.e. properly formatted in-text citations and a reference slide at the end of the presentation. The term paper report structure is as follows: (This structure is only to help students to get started and think further in this direction. Students are free to adapt the structure of the research report as they desire.) 18 1. Introduction Background and Context: Discuss type of industry, products/services, existing channels, competition in the context of sales and customer service, and how organizational vision and strategies have influenced their sales and customer service management. 2. Analysis of Personal Selling & Sales Management Approach 3. Analysis of Customer Service & Customer Turn offs MGT 2268 – Sales and Customer Service 19 3.1 Analysis of Organizational Systems, Policies &Culture 3.2 Analysis of Individual Actions 4. Analysis of the Use of Data and Technology for Sales & Customer Service 5. Recommendations 6. Conclusion 7. References

Supply Chain Management (110 points) Visit the websites of three Middle Eastern companies like Al Baik, Almarai, and Emirates Airlines or any others of your choosing. Identify information on the companies’ supply chain management activities. Write a 5-6 page paper, not including the cover and reference pages, that, after your opening paragraph which includes your thesis statement, identifies your selected companies in no more than three paragraphs. In the remaining pages, break down information you find on purchasing issues, supplier issues, logistics, information systems, quality, and customer service to compare and contrast the supply chains of your selected companies. In your final one or two paragraphs, suggest improvements for each company based on your comparison to the other two.

Be sure to use at least two scholarly, peer-reviewed references in supporting your answer. Current sources are those published within the most recent five-year period, and scholarly sources are those from peer-reviewed journals. Make certain for each listed reference that you have at least one supporting citation in the body of your content. Your reference page is always the last page of the submission where all individual references get listed. The Digital Library is a good resource to search for these references. Submit your presentation into the Assignment Dropbox. It is strongly encouraged that you submit all assignments into the TurnItIn Originality Check prior to submitting them to your instructor for grading. If you are unsure how to submit an assignment into the Originality Check tool, review the TurnItIn Originality Check – Student Guide for step-by-step instructions.

The purpose of this assignment is to engage in a detailed and thorough examination of a Certified B-Corporation that claims to have a strong commitment to CSR and/or Sustainability. The venture you choose must be listed here: http://www.bcorporation.net/community/find-a-b-corp (or you must have documented evidence that they were only recently certified and will soon be added to the site– as approx. 10 new ventures are added each week). Note that these Case Studies (http://bimpactassessment.net/case-studies) are really informative, but if you choose one of these ventures, please be careful not to lean too heavily on what’s written here rather than doing your own research. Part 1 1. Describe and critique the company’s core business model. What are its key components? Is it well-conceptualized? How original or innovative is it? 2. How innovative, risk-taking, and proactive is this venture? Position the company in the entrepreneurial grid (see: https://www.dropbox.com/s/lr90ncztpoj7gzh/entrepreurialgrid_for_auditassignment.doc?dl=0 (Links to an external site.). Characterize its entrepreneurial intensity, and discuss whether you think this is an appropriate level of entrepreneurial intensity. 3. Does the company set innovation goals? Do these cover product and process innovation? 4. How market-driven is this enterprise? Draw implications. 5. What are the critical resources that they require, in your opinion, to effectively capitalize on the key opportunities confronting them today. 6. Has their strategy for identifying and obtaining resources changed over time? Do they attempt to own or to leverage resources? Do any of these resources provide a sustained source of competitive advantage? How well have they managed this? Are they now more resource-driven than opportunity-driven or vice versa? 7. At the present time, what are the core competencies of the venture? How do these relate to the original business concept? 8. Critique the structure of the company. In what ways does it support or constrain entrepreneurship? Is it flat? How does the organizational structure encourage or discourage innovation by employees? 9. Look at the way in which the company evaluates and rewards employees. Are the appraisal and reward systems encouraging entrepreneurial behavior? Explain why or why not. 10. What kind of culture does the company have? What are the key values? How are these reinforced? How strong is the culture? Is it supportive of entrepreneurship? 11. Is failure tolerated in this company? In what ways? How do they learn from failures? 12. Identify two innovation champions in the company. Why do you think they are champions? 13. What is the most entrepreneurial thing the company has done in the past two years? 14. What do you see as the major challenge facing this venture today? Part 2: Using the Checklist created by Patagonia (see: https://www.dropbox.com/s/i2ew211ue2cs645/checklist_from_patagonia.xls?dl=0 (Links to an external site.)), analyze the venture you chose using each of the categories (tabs) in the Checklist (note that it is not necessary to answer ALL of the questions for each category, but you should try to answer a number of them and then summarize your findings as you respond to #15-19 below: 15. Business Health 16. Workers 17. Customers 18. Community 19. Nature Part 3 20. Conclusion: Spend some time reflecting on what you’ve learned about the Certified B-Corporation you chose to examine for this assignment. What did they score on their B-Impact Assessment (http://bimpactassessment.net/ (Links to an external site.)), note that the Report score is listed for each Certified B-Corporation in their corporation profile, here: http://www.bcorporation.net/community/find-a-b-corp In summary, what are their strengths, weaknesses, opportunities and challenges/threats when it comes to being both innovative & sustainable? single-spaced, in 10-12 point . arial or times new roman font.