Archive for category: Business paper

Brainstorm and list some rude comments that customers can make. While the possibilities can be endless, come up with ten and then rank them from the most offensive to the least offensive.

Brainstorm and list some rude comments that customers can make

Instructions:
Brainstorm and list some rude comments that customers can make. While the possibilities can be endless, come up with ten and then rank them from the most offensive to the least offensive. Keep in mind you should respond as a manager who is trying to diffuse a problematic situation.

Attached are the pages of the book “The world of customer service, 3rd edition, by Pattie Gibson.” they are related to this topic.

More details;

Dealing with rude clients is not a piece of cake, and only best customer service agents know how to turn anger into positive feelings.

An American entrepreneur, Marshall Field, once said that “the customer is always right.” The man believed we should treat all customers equally and deliver the best service no matter how the person behaves.

The man had the point, although I believe it’s hard to treat angry people well. Still, we need to, at least, try to be nice as customers who received an excellent service can share their positive experience with others.

What’s more, such a person is more likely to purchase our products in the future.

It’s also good to know that people talk about bad experiences more often that about the good ones. That’s why we need to put additional effort to calm a rude person down as it may save us from notorious fame.

How can you deal with rude customers?

• The University of British Colombia found out that customer service representatives deal with rude clients much better if they expect them to be rude. Therefore, if you want your agents to handle angry customers with ease, provide them with some training. Give them some scenario that would help to go through an emergency situation. You can also help your team learn some psychological strategies and share your experience with happy-end stories to inspire new customer service representatives.
• It’s normal that you want to punch a customer that screams at you for the heck of it. Still, yelling at such a rude person would bring only temporary relief. And imagine a “mess” you would need to clean after mistreating a customer. That’s why I recommend taking a deep breath every time a rude client rub you the wrong way. It’s better to take some time to prevent lacing into a customer.
• If you feel that you are already angry, try to lower your voice and speak slowly. The loud voice could only deteriorate the situation.
• Listen to what your customer wants to say. People feel better if they can “pour away” their emotions and grieves. Let your a person finish their complaint so that they can cool off a bit.

This is a paper that is focusing on the compare and contrast three forms of entrepreneurship. The paper also provides additional information to use in writing the assignment paper.

Compare and contrast three forms of entrepreneurship

Assignment No 1.    Individual Written Essay

Due Date:

Length:            MAXIMUM 1500 words (excluding references)

Value:              20 marks (individual mark).

This is an INDIVIDUAL assignment. It is to give you an opportunity to earn marks during the earlier part of the trimester. You are asked to write and also submit a short, scholarly essay, using an academic essay format, on the following topic:

“Compare and contrast the following three forms of entrepreneurship: independent entrepreneurship, intrapreneurship and social entrepreneurship. Include in your discussion an examination of the similarities and differences of each form of entrepreneurship along the key dimensions of environment, person, process and also outcome. Illustrate your discussion with examples.”

The purpose of this assignment is to help you gain a deeper understanding of the complex world of entrepreneurship in its various settings.

You are to draw on a minimum of SIX (6) peer reviewed or respected journal articles to underpin your arguments presented in this essay. Consequently, you will need to find and draw upon academic articles relevant to the topic beyond the text and readings in this course.

Output

The output of this assignment is the production of a written essay in academic style that fully addresses the topic. It is important that you adhere to academic conventions of citation and referencing.

The structure of your essay is to be as follows:

1.     Firstly, a brief abstract (or overview) of your key arguments and conclusions (50 words)
2.     Secondly, introduction to the topic of your essay and what the essay will cover.
3.     Body of essay
Outline the concepts of independent entrepreneurship, intrapreneurship and social entrepreneurship
Outline and discuss a model of the four key dimensions of entrepreneurship: Environment, person, process and outcome
Compare and also contrast the three forms of entrepreneurship along the key dimensions of environment, person, process and outcome from the above model, with a view to highlighting the similarities and differences between each form of entrepreneurship
Discuss an example of each form of entrepreneurship that illustrates the similarities and also differences of each form identified above
4.     Conclusion.
5.     References (at least 6 scholarly references).
The forms containing the criteria used to mark this assessment and the marking rubric are set out below.

Compare and contrast three forms of entrepreneurship

Some additional points to note for this essay:
·      Remember that it is necessary to explain and/or justify the points that you make, and that unsubstantiated assertions provide no credibility to your discussion or analysis.

·      You are expected to consult academic journals and texts for material to support your discussion in this essay. At least six (6) sources must be in your discussion and cited correctly within your essay and also in the References List. Your References List must only include sources you actually cite in your essay. Please see the NBS Student Manual for the correct form of citation.

·      Lastly, dot points should be used very, very sparingly, if at all. Dot points are a communication tool for presenting summary information and rarely progress discussion or argument. Your assessment requires integrated discussion and/or argument, not presentation of summary information.

This is a paper that is focusing on the one size fits all change management process in organizations. The paper also provides additional guidelines to use in writing this assignment paper clearly.

The one size fits all change management process in organizations

Each organization has its own background perceptions, ethics, values, history, and ambitions. Therefore, a “one size fits all” change management process may not work in every organization. We must assess and adapt our process to fit the backgrounds and philosophies of each organization.

Given this understanding, we need to research and assess when, and if, an organization is ready for change, and then adopt a process to best facilitate the change process. Choose a Middle Eastern organization at which you are currently working or one in which you are familiar. (If neither is possible, conduct an internet search to identify a Middle Eastern organization which has gone through a transformation process within the last three years.) Then address the following:

Provide a brief summary of the organization (its history, culture, industry, product, and services).
Explain why a change was needed. What is the gap between the present state and the desired future state?
How strong is the need for change?
What is the source of this need? Is it external to the organization?

If the change does not occur, what will be the impact on the organization in the next two to six years?
Explain the change process that was created and implemented. Identify the outcome of the change in terms of success, failures, cultural outcomes, and human resource changes.
Finally, based on what you have learned thus far in the course, evaluate the company’s readiness for change and then offer constructive advice on strategies the organization may/should have considered to create/implement a more successful change process.

Be 4-5 pages in length, which does not include the title page and also reference pages, which are never a part of the content minimum requirements.
Support your submission with course material concepts, principles, and theories from the textbook. At least three scholarly, peer-reviewed journal articles.

What do you believe are the two biggest social responsibility issues companies should be addressing today? Discuss why they are the two most important and how addressing these issues would strategically benefit a company

What do you believe are the two biggest social responsibility issues companies should be addressing today

What do you believe are the two biggest social responsibility issues companies should be addressing today? Discuss why they are the two most important and how addressing these issues would strategically benefit a company

More details;

What Is Corporate Social Responsibility?

Corporate social responsibility (CSR) is a type of business self-regulation with the aim of being socially accountable. There is no one “right” way companies can practice CSR; many corporate CSR initiatives strive to positively contribute to the public, the economy or the environment. In today’s socially conscious environment, employees and also customers place a premium on working for and spending their money with businesses that prioritize CSR.

Katie Schmidt, the founder and lead designer of Passion Lilie, said that companies that implement CSR stand to benefit in multiple ways.

“What the public thinks of your company is critical to its success,” Schmidt told Business News Daily. “By building a positive image that you believe in, you can also make a name for your company as being socially conscious.”

Additionally, as the use of corporate responsibility expands, it is becoming increasingly important to have a socially conscious image. Consumers, employees and stakeholders prioritize CSR when choosing a brand or company, and they are holding corporations accountable for effecting social change with their business beliefs, practices and also profits.

“A robust CSR program is an opportunity for companies to demonstrate their good corporate citizenship … and protect the company from outsized risk by looking at the whole social and environmental sphere that surrounds the company,” said Jen Boynton, CEO of B Targeted Marketing Co.

This is a paper that is focusing on discuss potential growth opportunities and strategies for a company. The paper also provides additional questions to use in writing the assignment paper.

Discuss potential growth opportunities and strategies for a company

The purpose of this assignment is to analyze a company’s strengths and weaknesses in order to recommend feasible value-enhancing alternatives. Consider the publicly traded company your CLC group analyzed in the Environmental and Industry Analysis assignment. In a paper of 1,000-1,200 words, discuss potential growth opportunities and strategies for your selected company and compare the advantages and disadvantages of each opportunity. Firstly, conduct a SWOT analysis for your selected company and discuss your findings. What advantages does your company have over its competition?

Secondly, what opportunities exist in the industry from which your company can benefit? Who is your company’s competition, and what types of risks might they pose? Thirdly, what weak areas could your company improve to compete with its strongest competitors? Fourthly, identify strategic alternatives that create value for the company. Which ones are focused on internal growth and what do they offer to the company? What are the drawbacks of these strategies? Additionally, which ones are focused on external growth and what do they offer the company? What are the drawbacks of these strategies?

Discuss potential growth opportunities and strategies for a company

How would you use a decision matrix to identify the leading alternative? Explain how you determined the values used to distinguish between each option. What about the matrix, if anything, may be limiting in its use value to an analyst or decision maker? What factors might inhibit the success of the optimal strategic alternative identified? How can the issues you identified be addressed and corrected? Growing an organization is not always about increasing the size of the firm. If expansion is not the main focus, what other elements lend themselves to growth of the firm? How might each be achieved? You will be required to incorporate instructor feedback from this paper into the Assessing and also Managing Risk assignment in Topic 7.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance. Benchmark Information This benchmark assignment assesses the following programmatic competencies: BS Business Analytics; BS Business Management; BS Finance 1.2 Apply techniques for creative problem solving and encouraging innovation within organizations. Also, BS Business for Secondary Education 6.1 Develop an innovative and entrepreneurial solution for a specific business problem.