Assignment Customer Service Management
Research Paper – Customer Service related Picking up from your annotated bibliography and outline submitted in earlier weeks, prepare a final research paper on the topic you choose. The paper should be 1800 words in length and include a cover page and Reference list. All papers should be submitted in APA format. Please include a minimum of 10 references (see your annotated bibliography)
Write a research paper that analyzes methods used to ethically manage teams and groups within organizations. In your research paper, be sure to include the following elements: Distinguish between a group and a team. Discuss ethical decision-making in team leadership that promotes social responsibility.
Discuss leadership styles and traits that are effective for successful management of groups and teams. Include a discussion on any aspect of leadership covered in the course that was of particular interest to you. All topics do not need to be included; yet, followership, ethics, leadership styles, multicultural leadership, and conflicts of interest are all topics that have been studied, and any one (or more) that you found particularly interesting could be incorporated into the discussion.
Your research paper should be a minimum of three pages in length, not including the title and references pages. Utilize the CSU Online Library to locate a minimum of three sources to use as references that support your research paper. All sources used must be cited and referenced according to APA guidelines. Be sure to include the rubric elements from the guidelines below. Your introduction should engage the reader and clearly present the thesis and a summary of the main points to clarify your point of view. The review of the literature should present a critical analysis and synthesis of the existing research. The discussion should reveal insightful analysis of research.
A summary should be present that reviews or summarizes key points and provides a smooth transition between sections. The writing should be clear and concise with proper sentence structure, grammar, and punctuation, and it should be free from spelling errors. The number of academically credible sources should meet the requirements and should be properly cited, per APA standards.
Comprehensive Analysis of a Fortune 500 Company For this Individual Project you will analyze publicly available information about a Fortune 500 Company and develop an assessment of the corporate strategy and its ability to increase competitive advantage. This assignment requires you to obtain and analyze information at the company, industry and market levels using various databases and reports found in the AIU library, in addition to at least eight (8) professional or academic peer-reviewed articles. Click here for a tutorial on finding company information in the library. Click here for a tutorial on finding industry information in the library. Your analysis should include an in-depth review of the Company’s most recent SEC Form-10k Annual Report and Form DEF-14A Proxy Statement. These SEC filings can be found at the SEC Edgar Database located at the URL http://www.sec.gov/edgar/searchedgar/companysearch.html . Pay particular attention to the Management Discussion and Analysis (MD&A) sections of the SEC Form 10-K and the DEF-14A Proxy statement. Direct competitors are identified in the “Comparator Group” section of the DEF-14A Proxy Statement. ) These SEC filings also contain information relative to external and industry analysis that will be helpful in your assessment of the Company’s strategy and competitive position. A thorough analysis requires evaluation of various external stakeholders: Competitors Industry Vendors Customers Governmental entities Communities Internal stakeholders that should be considered in the analysis include: Shareholders Board of Directors Management Employees A comprehensive SWOT analysis should be performed relative to the Company’s ability to improve its competitive advantage. The comprehensive analysis should include both qualitative and quantitative elements, leveraging information available in SEC Filings, business databases, and peer-reviewed articles. Your work should demonstrate your ability to: Apply critical thinking skills to analyze business situations. Apply principles of quantitative and qualitative research to business cases. Describe the opportunities provided by technology for businesses. Appropriately use effective communication techniques. Apply the standard of APA style to all research and writing tasks. You will prepare a report presenting the findings of your comprehensive analysis examining the Company’s corporate strategy and its ability to increase competitive advantage. The written report will have a body length of 10-12 pages excluding title, abstract, references and appendices. Quotation limits should be Not more than 10% of the body of the paper can be quotations, all of which must be properly attributed in APA format. NOTE: Article collections (scholarly databases) may be accessed in the Library. Suggestions are: ABI Inform Global Academic Search Premier Business Source Premier
Statement of marketing objectives
Imagine you have a new business venture and reflect on its relation to the marketing processes and consumer behavior topics discussed in Chapter 11. Develop a “Statement of Marketing Objectives” for your company. Justify those marketing objectives by explaining how they contribute to the overall business mission of the company. Identify your company’s target market(s). Who are your customers? Describe the characteristics of your target market(s). Identify the existing competitors in your chosen market. Based on your findings, what are the key elements of your marketing plans that will give you a competitive edge over those competitors? Consider, again, the customers in your target market(s). Are they individual consumers, or organizations, or a mix of both consumers and organizations? Describe in detail the buying process you expect them to use for purchasing your product(s). Discuss whether the customer buying process should or should not be of concern for your company.
When Supply Chain Strategy Does not Match Supply Chain Capabilities
This is a chapter in the book Cases on Supply Chain and Distribution Management: Issues and Principles by Miti Garg and Sumeet Gupta. Adhering to the Case Analysis Guidelines ATTACHED, analyze the collaboration process Boeing used to manufacture the Dreamliner compared to the manufacturing process of previous Boeing models. The analysis should be two pages. In addition, include a cover page, abstract, and reference list page. All sources must be appropriately and correctly cited following APA style guidelines.
Description
For my master thesis, I’m going to conduct a qualitative research with the following topic: ‘The use of online platforms in order to reduce friction on the labor market. The use of flexible labor via platform can contribute to the decrease of shortage in employees in certain sector.The goal of this thesis is to come up with a generic framework, that can be used by multiple platforms.
Paper details
In light of the following comments, discuss the questions listed below:
The term “network economy” is used to emphasize the features of the new, technology-enhanced economy within the information society. It stems from a key attribute— products and services that are created through networks operating on large or global scales, enabled by the current status of the global networks.
1. What are the principal impacts of the network economy for both established organizations and upstarts? Identify and provide examples of the most important recent technology and business innovations in the network economy. How has the adaptation of the new technologies affected the organizations from your examples? 2. The network economy introduces information-intensive goods, such as downloadable music and software. Information, as an economic entity, differs in behavior compared to traditional goods. How do information-intensive goods differ from traditional information goods? Provide two examples of each. What is the principal economic characteristic of information? What are the principal implications for strategic decisions? 3. What are the principal enablers for the continued importance of e-commerce trends? What does the term e-commerce
2.0 refer to? What are main principles of e-commerce 2.0? Give real-life examples of e-commerce 2.0 principles. Do you think that your set of e-commerce 2.0 principles is comprehensive? Why? Are these principles congruent with your personal understanding of e-commerce?
Description
Your organization recently committed to measure and improve your workplace culture by conducting an employee engagement survey. As the HR Director, you just received the results of the survey. The survey results by general category and favorability score are as follows: Alignment with Organizational Vision: 80% Customer Focus: 94% Diversity and Inclusion: 61% Engagement Index: 58% Ethics: 70% Goals and Strategy: 82% Immediate Supervisor: 85% Pay and Benefits: 75% Senior Leadership Trust: 48% Teamwork: 55% Training and Development: 78%. Your task is to create an executive summary where you present the findings of the survey results: You should provide an introduction that explains why an engagement survey is important and review its purpose. Then, analyze the areas of strengths and the opportunities for improvement. Discuss action plans that can be taken to strengthen the categories where there is opportunity for improvement. You must support your analysis with at least five scholarly references (2 will be provided). You must include at least 1 intext citation per paragraph. Each paragraph must be 5-8 sentences.
Part 1, Decision Making Process: Consumer needs and wants are what drive marketers to succeed in selling their products or services through a variety of methods. Describe the process from consumer need through purchase behavior. Then, discuss how each of the following items impacts the process of decision-making. For each item, support your discussion with a personal example of purchasing a product or service. (Please see paper attached about consumer decision making) The type of decision in the decision-making process (i.e., high involvement versus low involvement) Motivation and values The power of attitudes The type of message Issues related to purchase and post-purchase activities The family and culture Part 2, Cultures and Marketing: Our behavior as consumers is dramatically influenced by our culture. Find a similar example of an unsuccessful market entry by a global product and provide the details in your paper. Describe the reason why it was a failure as related to consumer behavior, culture, and/or subculture. Explain how you would more effectively market the global product in that country.
Cash Conversion Cycle Analysis
Writer to use Brooks, R. (01/2016). Financial Management: Core Concepts, 3rd Edition chapters 10,13, and 15 to support research. Select a multinational company from the following industries: Retail Pharmaceutical Computer Hardware Manufacturing Automotive Review the selected company’s most recent financial statements. Calculate the following cash conversion cycle ratios based on the financial statements using Microsoft®Excel®: Average inventory Inventory turnover rate Average account receivable Account receivable turnover Average collection cycle Explain in 700 words the importance of the cash conversion cycle, including: Discuss the purpose of the cash conversion cycle and its components. Analyze the results obtained in the cash conversion cycle equations. Propose strategies to increase the cash flows of the company under study.
Nursing essays den helps students cope with college assignments and write papers on a wide range of topics. We deal with academic writing, creative writing, and non-word assignments.
E MAIL:
Support@nursingessaysden.com
PHONE:
+1 (518) 460 – 4461
Online Chat 24/7