Illustrate the value of a training needs assessment 

Illustrate the value of a training needs assessment in an organization in general, supporting your response. Describe the components of a needs assessment used to determine the training requirements of a Customer Service

Illustrate the value of a training needs assessment

Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:

Illustrate the value of a training needs assessment in an organization in general, supporting your response.

Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service – CARE Business Partner training program

More details;

6 Reasons You Need A Training Needs Assessment

Imagine for just a moment that the financial year is coming to a close, and you’ve still got training and development budget left to spend. How do you decide which people or teams should receive training, and what kind of training they should receive? Is it a flip of a coin? A toss of the dice?

You might have considered this spontaneous approach, but you’d never actually do it, right? Because you know that training isn’t a chance event. Rather, it’s a business expense that needs to pay off. And this means that the who, when and how of training should be strategic. Additionally, your secret weapon to strategic training decisions? A Training Needs Assessment.

Here are some of the top reasons you should be identifying training needs in your company: