Cultural Competency Organizational Assessment and Solutions

Cross, Bazron, Dennis and Isaacs (1989) defined cultural competence as “a set of congruent behaviors, attitudes, and policies that come together as a system, that system, agency or those professionals to work effectively in cross-cultural situations”.

Cultural Competency is vital to the sustainability of a healthcare organization and its capability to provide high-quality healthcare to the community it serves. Cultural competency consists of a blend of ethics, values, morals, healthcare organization’s mission and commitment hat all employees, patients and visitors shall be treated equally.

A new community health center has opened in your county offering basic healthcare services, preventative care and education to migrant workers, illegal residents, and recent immigrants. To ensure the health center promotes and establishes a culturally competent environment, as the health center’s chief privacy and compliance officer (CPCO), you have been tasked to develop a cultural competency training toolkit. Deliverables:

The final product to be submitted is a robust cultural competency training toolkit for the department- and organization-wide use. proposal for language assistance as an effort to offer additional pay for bilingual employees willing to serve as a designated language interpreter Process identifying language interpreters Determine supplemental pay Schedule of interpreters (be sure schedule does not interfere with regular work schedule) The process to locate identified interpreters when needed