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Autoethnographic Essay on Citizenship and Democracy

2-3 pages, double-spaced, one-inch margins, Times New Roman. You will write a short autoethnographic essay on some aspect of your understanding/experience of citizenship. This might be your perspective on what good citizenship means or it might reflect on your first memory/idea of citizenship. It might be your analysis of a democratic or non-democratic experience. It might analyze a way in which your understanding of citizenship has shifted in response to a specific reading, class discussion, reflection on a current event (in the U.S. or elsewhere), or with respect to other experiences in your life. The essay must be linked to at least one relevant major text from our assigned course readings and include at least one relevant piece of textual analysis/evidence from this major text. Your essay will include two main components: a vivid story from your life, and an analysis that draws on that story to develop the idea of citizenship. Strong papers will not only apply the idea of citizenship to explain first-person stories but will also develop a thesis statement. Thesis statements may articulate how citizenship in the U.S. is lived and experienced; they may argue about an aspect of citizenship; or they may disagree or specifically affirm an aspect of our other readings this semester using the idea of citizenship and your story as evidence. Excellent papers often add to, amend, or critique class readings. Introduction a “hook” that captures your audience’s attention. This might be an image, an anecdote, a quote/epigraph, an irritation – something that orients your reader to the richness of your autoethnography and personal experience. enough background information to orient your reader to your topic without including so much that the paper becomes top heavy. a mapping sentence or other way of presenting the organization of your essay. (“This essay will address…. by…”). Students often mistake mapping statements for thesis statements. Don’t make the mistake of thinking that rephrasing the assignment can serve as your thesis. A thesis makes a specific, contestable argument rather than saying something like “this paper will explore the role of citizenship in structuring life in the U.S.” a thesis that presents, in a single sentence, the argument your essay does. Strong papers often use personal experience and course readings to analyze the idea of citizenship, as well as drawing on the idea of citizenship to explain their story. You might consider what you would want to extend, amend or critique about the idea of citizenship. Your Story Your story should use descriptive imagery. Imagine your story as you write it to help you convey the images from your memory. A strong paper may draw on sensual detail to engage the reader: consider taste, smell, sound, touch, and visual detail as you flesh out your story. Use first person; this is your story, you should feel comfortable allowing your voice to come through. A strong paper will take some time to develop the depth of characters so we really get to know who they are and what motivates them (including yourself). The story should set the scene, yet not take up the bulk of your essay. Remember to tell your story fully but also leave room for your critical analysis. Usually one third of the essay is reserved for people’s stories, and the rest devoted to citation, summary, analysis, and supporting the thesis. Analysis Analyze the event you narrated, emphasizing how story and concept illuminate your thesis. Strong papers will clearly explain how the idea of citizenship helps you to understand and read your story in a new way, and how or why that matters in the current political context. Conclusion This section will begin by concisely re-stating main points from the essay as a whole. Conclusions will also consider how the concept and the event shed light on each other. You might consider some of these questions: What did you learn about your life story through examining the idea of citizenship? What did you learn about citizenship when you examined it through your life story? Did this assignment make the concept more concrete, for example? Expose its complexities? Did it illuminate an under-considered aspect…? A strong paper might suggest ways to refine, expand or amend course concepts so that they better reflect experiences. See if you can move past flatly defining the idea of citizenship to get into a deeper discussion about how the concept helps us make meaning and what it lets us see (or doesn’t let us see). Diction and Mechanics clear and crisp sentences; avoidance of run-ons correct syntax and grammar a distinct style that suits your rhetorical aims (humor, liveliness and creativity are always welcome!) Proper citation

The development of a customer service excellence award for Abu Dhabi Government sector Students will work individually on this project. The project report will consist of approximately 2500 words. In order to support the achievement of the Vision 2030, you are required to develop a customer service excellence award that can be applied to the Government Sector in Abu Dhabi. This report builds on what you have established as excellent customer service in Part 1 of this assignment, and requires you to develop a customer service excellence award for Abu Dhabi Government sector This assignment requires you to critically reflect on the way that customer service operates for the Government sector in Abu Dhabi, – how the approach to its customers and customer satisfaction can be measured. There are 3 McKinsey reports that you will need to read and refer to in your report; 1. Building a case, build a following: Laying the groundwork to transform customer experience in government. 2. Solving the customer experience puzzle: a guidebook for Government leaders 3. Delivering for Citizens, how to triple the success rate of Government Transformations The customer service excellence award is to be designed to recognise Abu Dhabi’s best performing Government sector entities, but structured in a way that supports entities in starting the journey toward customer service excellence through the framework. In order to develop a sound argument and discussion of the proposed topic / issue, you should use relevant academic literature, e.g. touch points, supporting handouts, existing awards etc. to support the recommended reading supplied on the ADSM LMS. Make sure that you actually answer the question. Your terms of reference: • What does ‘customer service’ mean, – why, and what are the implications of these the customer journey or the customer experience? • Consider the key issues in achieving customer satisfaction. • Critically evaluate the concept of customer service and discuss its relationship with touch points and the customer journey. • Develop a service excellence award that is designed to recognise Abu Dhabi’s best performing Government sector organisations, but structured in a way that supports new organisations in starting the journey toward customer service excellence through using its framework. Key issues: A comprehensive critical appraisal of customer service A clear and interpretive reflection on customer experience excellence models. Developing a clear customer service excellence award to support Abu Dhabi tourism sector.

Answer the questions below completely and fully for full credit. This requires a minimum of two substantive paragraphs for each answer with a minimum total of 300 words for the combined paragraphs (not including the references). Use your learning resources and outside academic references (not Wikipedia!) to answer the questions completely. Support your answers with source credits (citations and references). 1.Discuss the literature on split-brain and lateralization of function. What does the research tell us about each hemispheres ability to function independently (e.g., cognitively, creatively, etc.) and in unison? What are the implications for the cognitive neuroscientist in terms of research? 2.Discuss one of the psychiatric disorders. Be sure to address both the physiological and behavioral aspects of the disorder (signs and symptoms, biochemical or genetic theories, etc.), and pharmacological and behavioral treatments for the disorder. What is the role of the biopsychologist or neuroscientist in this type of research? 3.Discuss sleep in terms of the normal sleep cycle. Be sure to address the stages of sleep and physiological correlates associated with each stage. How does dreaming fit into our conception of a normal sleep cycle? Address theories of dreaming. What are the consequences of disruption of sleep? 4.Critically evaluate the theories that have been used to explain emotion. Which do you think is the best theory and why? 5.What brain regions and neurochemical systems are known to be involved in the regulation of sleep? What is known about the neurobiology and endocrinology of circadian rhythms? 6.What brain structures and circuits are known to be particularly important for human memory? Discuss the evidence linking the hippocampus with an involvement in cognitive mapping and spatial memory. 7.Compare and contrast Broca’s aphasia with Wernicke’s aphasia. What cortical regions need to be damaged to produce these types of aphasia, and what do they tell us about the brain mechanisms underlying language? 8.What are the differences and similarities in the action of cocaine and heroin on the brains reward systems? Do all addictive drugs work by causing the release of dopamine in the nucleus accumbens? In what ways have learning and conditioning been shown to be important determinants of drug tolerance? 9.Brain scanning technology is providing new insights into our understanding of the brain. Explain how CAT, MRI, PET and fMRI scanning works, and some of the ways in which this technology has been used to justify the above statement. Provide an example to support your answer. 10.In what ways has the abnormal formation and deposition of amyloid been implicated in the pathogenesis of Alzheimer’s disease? How can cognitive reserve be built up? What evidence shows that this can have beneficial effects for maintaining mental functioning later in life?