Problem solving skills on a complex issue

Problem solving skills on a complex issue

This is an assignment that focuses on the Maria Gonzalez problem solving skills on a complex issue. The paper requires usage of skills as a guide.

Maria Gonzalez problem solving skills on a complex issue

Problem Solving
Y‌‌‍‌‌‍‍‍‌‍‍‌‍‍‍‌‌‌‍ou work for Firm X, a store brand that targets shoppers under the age of 35. Firm X sells clothes, electronics, home furnishings, and more recently, groceries. With the increasing popularity of online shopping and changing customer habits, new challenges face the business every day. Employees need to learn new skills to thrive in the workplace. Your supervisor, Maria Gonzalez, would like you to use your problem-solving skills to think about solutions to this complex issue. You’ll need to apply problem-solving methods to identify problems, gather data, and analyze approaches to resolve the issues. I’d like you to start by describing the five most important skills and abilities our employees will need.

Take into account our culturally diverse customers and the recent increase in online shopping. Take a look at what other companies are doing, as well as different news articles and studies. I’ve got a few questions about those skills and ways to address training that I’d like you to answer (also attached to this email).

Lastly, please list your thoughts and opinions on what we should do. Thank you, Maria Gonzalez Division Manager FirmX “X marks the shop” Directions Before getting started, review the email and attachments from Ms. Gonzalez, which outline her expectations for your work. Skills Inventory Ms. Gonzalez would like‌‌‍‌‌‍‍‍‌‍‍‌‍‍‍‌‌‌‍ you to identify the five most important skills and abilities that Firm X employees will need. She has asked you to keep in mind the increase in online shopping and the importance of serving the needs of culturally diverse customers.

Maria Gonzalez problem solving skills on a complex issue

Start by reading at least three of the articles in the Training Research document in the Supporting Materials section. These articles describe how other retailers identify necessary skills and address skills gaps. Although it is not required, you might want to do more research of your own to support this task. Reach out to a librarian at the Shapiro Library for help or ideas. Using the information you gathered from your readings, fill out the Skills Inventory document.

Using your completed skills inventory as a guide, write an email response (600–800 words) to Ms. Gonzalez. In your email, explain how Firm X should address the problem of making sure employees have the skills necessary for the modern workplace. Then, outline steps that Firm X can take to fix skill gaps in the workforce. Ms. Gonzalez has also asked you to approach this problem by thinking about your own prior experience learning new skills. Be sure to address the following points: Compare this problem with your previous problem-solving experiences. When have you been faced with a similar complex problem before? How did you approach it? What was your solution to the problem?

Compare your personal opinions with new information from part two in the Skills Inventory document. Do your preferences for learning new skills match the strategies that other companies are using? If there is a difference, explain why you think that is. Examine which parts of the problem are personally relevant. Which of the five skills are personally relevant to you? Also, which would you most like to learn or improve? Which one would you least ‌‌‍‌‌‍‍‍‌‍‍‌‍‍‍‌‌‌‍like to focus on?