Actionable List and Explanations Draft
Actionable List and Explanations Draft 1 Recently, Orange Computers, a well-established computer company had their in-house I.O. Psychology Practitioner, Dr. Happenstance, working on a project designed to improve the performance of the phone-based customer service team. Dr. Happenstance identified the following issues during his data-gathering phase:
Customer Service Representatives are experiencing burn-out Shifts for Customer Service Representatives are 10 hours 4 days of each week with schedules varying between day shift, night shift, and swing shift Workers with seniority have first choice of schedule, and invariably have the Monday-Thursday work week, while other Customer Service Representatives always work at least 1 shift on the weekends negatively impacting their personal time, and do not have a 4 day in a row work week, as they may work 3 days, have a day off, and work their fourth day following their off day.
Fortunately for Dr. Happenstance, but unfortunately for Orange Computers, Dr. Happenstance received a more lucrative job offer from a direct competitor, Macrosoft Computers. As a result, Dr. Happenstance has left the Orange Computers project unfinished. You have been called upon to complete his work. As you will not be using assessments from this point forward, you are able to perform these tasks as a Masters Degree Level Organizational Psychology Practitioner.
Your mission over the course of the next 8 weeks is to design and implement a planned course of action to improve or eliminate these problems. Your plan must be heavily rooted in and supported by the existing literature in the field. *** THE ABOVE INFORMATION IS TO LET THE WRITER KNOW WHAT THE PROJECT IS ABOUT.
Actionable List and Explanations Draft 1 Using the Actionable List and Explanation Template as a guide, construct a course of action designed to correct or minimize the challenges encountered as a result of each of the 3 major challenges identified by Dr. Happenstance. Be specific, be thorough, and be certain that each item on your list is actionable- meaning it can be “done”. Be certain that you justify each and every single Actionable Item with an explanation informed by current literature from academic or peer reviewed scholarly journal articles. Your Actionable List should be on a page by itself, and the explanations of each item should be clearly labeled and should provide depth and breadth to the actionable item itself. **** I WILL ATTACH THE ACTIONABLE ITEM LIST REFERENCE SO YOU HAVE AN EXAMPLE OF HOW THE PAPER SHOULD BE TURNED IN. THE PAPER ONLY NEEDS TO BE 3 PAGES NOT INCLUDING THE TITLE AND REFERENCE PAGE. ONE OF THE OPTIONS I CHOSE AS A SOLUTION WAS TELE-WORK. PLEASE INCORPORATE THAT IN MY ASSIGNMENT.
